Terms and Conditions


1. General Information
In respect to business relations of all types between ergoplay.de and its customerthe following Conditions of Business hold true in their legally valid versions, respectively.

2. Prices
All prices are inclusive VAT and plus shipping costs..

3. Delivery
Delivery is at customer´s risk. Once the goods have been handed over by ergoplay.de a transport company, the risk passes to the customer. The delivery take place to the delivery adress specified by the customer.
The goods should be examined immediately after delivery by the customer or an authorized individual to detect any transport damages. Detectable transportation damages must be reported immediately in writing. Packaging damage the customer acceptance of the goods must be confirmed in writing by the transport company.
Should apply to the goods a delivery time, this must be agreed in writing.
Claims for damages against ergoplay.de for non-performance or delay shall be effective only if either intent or gross negligence.

4. Right of withdrawal

The customer has the right to return the goods within 14 days of receipt to us without reason.
The customer has to bear the cost of returning the goods if the delivery goods correspondto the ordered. When returning goods you send back the product with all delivered accessories and no signs of use to us. Please stamp the package suffiient to avoid extra postage.
If you are not satisfied with an itme purchased, please contact us.

The right of return loses its effect, when the products are manufactured according to customer specification.

5. Warranties and claims for damages
For defects or damage caused by the customer or a third party outside of ergoplay.de, is not liable ergoplay.de. 
Natural wear and tear is also excluded from guarantee.

6. Maturity and payment
The goods until full payment of ergoplay.de

7. Place of performance and jurisdiction 
place of performance: Baiersdorf, place of jurisdiction: Erlangen.